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3 examples of the difference between internal and change communication

  • April 29th, 2013
  • If I were to pinpoint the key difference between internal communication and change communication it is that the first informs the latter engages employees. Often I talk about the need to embrace face [...]
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    Change Communication and Stakeholder Analysis

  • January 7th, 2013
  • When developing a change communication strategy there is nothing more important that analysing stakeholders. You need to understand all of them, segment them into key groups or individuals understandi [...]
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    5 reasons change programs fail

  • September 16th, 2012
  • You would think with the number of times organisations embark on change programs that they would eventually get it right. But many things get in the way, not the least of which is thinking that change [...]
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    The role of leaders during change

  • July 1st, 2012
  • One of the critical pieces of any change management program is face to face communication. The role of leaders during change is very different from business as usual. It requires a greater physical pr [...]
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    Enterprise wide change – the how, what and why

  • February 20th, 2012
  • Change management is such a widely thrown around term these days. Everyone is a change manager, HR, Organisational development, Employee Communication, Operations Managers, Project Managers, IT manage [...]
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    Change Communication: Strategies that produce exceptional results

  • January 19th, 2012
  • I don’t like templates for change communication plans. Why? Because no two organisational cultures are the same and you cannot just lift one approach from one organisation to another and assume it wil [...]
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    Change Management: 5 Tips for Implementing Change

  • November 15th, 2011
  • The best approach to implementing change is identifying your unique approach for each particular situation. Even within organizations it is risky to have a one size fits all approach yet many organiza [...]
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    Employee Communication – Linking Employees with the Customer Experience

  • November 2nd, 2011
  • One of the best ways to create momentum to bring strategy to life is to connect employees with the customer experience. So practically what does this mean and how do you do it? What this means is that [...]
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    Employee Communication: How to conduct focus group research

  • July 16th, 2011
  • To have credibility when discussing strategic employee communication with senior management, proposals need to be supported by facts. Focus groups are usually held to gauge opinions about certain issu [...]
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    Change Management: How to Keep the Momentum Going

  • July 5th, 2011
  • Trying to keep momentum going during long periods of change implementation is one of the greatest challenges organisations face. This is especially true for major information technology system project [...]
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